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Pylon automatically orders third-party services (order-outs) only after receiving Intent to Proceed (ITP), which occurs after borrowers sign their initial disclosures. This approach ensures that services are only ordered when borrowers are committed to moving forward, reducing costs and improving efficiency.

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What is Intent to Proceed (ITP)?

Intent to Proceed (ITP) is a regulatory requirement that indicates a borrower’s commitment to proceed with a loan application. ITP is established when all borrowers on the loan have signed their initial disclosures.
Timing matters: To achieve quick closes, it’s crucial to have borrowers sign initial disclosures as soon as possible. Once ITP is received, Pylon immediately triggers order-outs, starting the clock on third-party services.

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Which order-outs are triggered

Upon receiving ITP, Pylon automatically triggers orders for:

Appraisal

Property valuation through appraisal waiver, desktop, hybrid, or full appraisal

Title

Title search and title insurance services

Income Verification

Verification of income and employment

Flood Certification

Flood zone determination and certification

SSN Verification

Social Security Number verification

Tax Certificates

Tax certificate retrieval

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Checking ITP status

You can determine if ITP has been signed by querying whether all borrowers have signed their initial disclosures: 
query {
  loan(id: "loan_abc123") {
    id
    borrowers {
      id
      hasSignedInitialDisclosures
    }
    currentStage
  }
}
ITP is established when: All borrowers have hasSignedInitialDisclosures: true. Once this condition is met, Pylon will automatically trigger order-outs.

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Order-out flow

1

Borrower signs disclosures

All borrowers on the loan sign their initial disclosures through your application or Pylon’s disclosure system.
2

ITP is established

Once all borrowers have signed, ITP is automatically established in Pylon’s system.
3

Order-outs triggered

Pylon immediately begins ordering third-party services: - Appraisal (if required) - Title services - Income/employment verification - Flood certification - SSN verification - Tax certificates
4

Track progress

Monitor order-out status through the loan’s tasks and updates. See Tracking Loan Updates for details.

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Why ITP matters for speed of closing

Quick closes require early ITP: The faster borrowers sign initial disclosures, the sooner order-outs begin, and the faster you can close loans. Delays in getting ITP directly impact closing timelines.
Best practices for quick closes:
  1. Present disclosures early: Show initial disclosures as soon as the loan application is complete and pricing is locked.
  2. Make signing easy: Provide a seamless digital signing experience to reduce friction.
  3. Follow up promptly: If borrowers haven’t signed within 24-48 hours, follow up to ensure they complete this critical step.
  4. Explain the importance: Help borrowers understand that signing disclosures starts the clock on third-party services and moves their loan forward.

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Monitoring order-out status

After ITP is established, you can monitor the status of order-outs through polling the loan for updates to track when order-outs are placed and completed. See Tracking Loan Updates for implementation details.